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Thursday, August 4, 2011

TERMS OF SERVICES & WEB STORE




WEB STORE


To Order:
Scroll Down and Select Your Product From Webstore

Before YOU Proceed! Please Read:
There are no additional shipping cost for your product once you add to your cart!
Shipping Cost Are pre-calculated in the webstore prices so you know total cost upfront

SHIPPING  DETAILS

UPS/FEDEX GROUND SHIPPING :
3-5 Business Day Delivery
Must provide delivery address for home/business

UPS/FEDEX NEXTDAY AIR :
Next Day delivery directly to Residential or Commercial Destinations:
Next business day delivery by 3:00 or 4:30 p.m. where UPS Next Day Air® delivery is committed by 10:30 a.m. or 12:00 noon, respectively
Residential Destinations:
Next business day delivery by end of day

DELTA DASH :
Delta Dash shipments must be picked up at your nearest applicable airport and are typically delivered the next business day.

ADDITIONAL SHIPPING OPTIONS :
Additional shipping options are available upon request on certain orders but not included in our webstore options
Three Day Select
2nd Day Air
Fedex 2 Day Saver

SUBMIT ARTWORK TO EMAIL: DeehJhayReddEnt@ymail.com

THEPRINTPLUG.COM prides itself in our quality and our consistent, fast turnaround. We will always do whatever we can to ensure that our clients' delivery schedules are met.However, in the event of technical difficulties, such as press malfunctions, power outages, or other circumstances out of our control, we will gladly refund rush charges/fees. Our liability will be limited to these costs and we will NOT be responsible for expedited shipping costs, etc. In addition, in the event of a shipping delay, we will NOT be responsible for third party shipping errors by Delta or UPS. However, our customer service department will be happy to assist you infilling a claim with the shipping carrier


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TERMS OF SERVICE



UV Coated Products

1000 Quantities have an extended lead-time of approximately 3-5 business days (Monday - Friday).
5000 Quantities and up have a standard Turnaround time of 1-2 business days (Monday - Friday).


PRINT SCHEDULING: Mondays
Any orders received over the weekend (Friday - Sunday) will NOT print until lateMonday night or Tuesday. In an effort to provide the best possible quality, we spend half of our Monday cleaning and optimizing our presses for optimal output, for that reason we are unable to promise that we can print your job on Monday if it was submitted over the weekend. 
** Any orders received after  9:00pm CST will be processed the next business day.

Design Time

Standard design time for business cards, flyers, and postcards is approximately 2-3 business days. Brochures, Catalogs and other custom pieces require more design time and may take longer. Please also understand that this is a creative process and those revisions and changes may require more time and could require additional charges for design time. When submitting jobs for design please be sure that you have all of your information and images together and organized to help us streamline this process and get your job completed in a timely manner. Design time is in addition to print turnaround and shipping of your product to you.

DISCLAIMER

THEPRINTPLUG.COM prides itself in our quality and our consistent, fast turnaround. We will always do whatever we can to ensure that our clients' delivery schedules are met. However, in the event of technical difficulties, such as press malfunctions, power outages, or other circumstances out of our control, we will gladly refund rush charges/fees. Our liability will be limited to these costs and we willNOT be responsible for expedited shipping costs, etc. In addition, in the event of a shipping delay, we will NOT be responsible for third party shipping errors by Delta or UPS. However, our customer service department will be happy to assist you in filing a claim with the shipping carrier.

Refund Policy   
Due to the nature of the 24 hour turnaround printing, we process jobs as soon as they are paid. If you need to cancel or replace any files on an order you have placed, you must call and speak to a representative from The Print Plug no later than 15 minutes after your order is paid. If we can catch the job before it goes to print, we will be more than happy to attempt to replace or cancel the order. If the job is already scheduled for production, you are responsible for full payment when re-ordering including shipping costs. Refunds due because Artwork could not be printed will be reduced by a service fee of $20.00. 
Please confirm that by placing a "Rush Order" selecting "No Proof, Run As Is," you will not receive a proof of your order before printing begins and that we are not liable for any mistakes, errors, or omissions.


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